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Have a question about your portfolio, investments, or our platform? We're here to help.
Phone
+91 94173 34348Regulatory
Vijay Malik Financial Services is an AMFI-registered Mutual Fund Distributor. ARN-317605. We act as an MFD and may receive trail commissions from AMCs. We do not provide fee-based investment advice.
Mutual fund investments are subject to market risks. Read all scheme related documents carefully.
Grievance redressal (SEBI-mandated escalation path)
If you are unhappy with anything related to a mutual fund you hold through us, Indian securities regulation prescribes a specific four-step escalation path. Follow it in order — each level has a stipulated response window, and higher levels will ask whether you gave the lower level a fair chance first.
Step 1 — Distributor (us)
Email grievance@vijaymalik.com or call +91-94173-34348 with your full name, PAN, folio number, AMC, and a description of the issue. We acknowledge within 24 hours and aim to resolve within 14 working days. Typical issues we can resolve at this level: NAV queries, folio consolidation, change-of-bank-mandate follow-up, and help with your CAS statement.
Step 2 — Asset Management Company (AMC)
If we cannot resolve the issue (for example, it concerns the AMC's own operations or NAV processing), escalate to the AMC's Investor Relations Officer. Every AMC's IRO contact is listed on the scheme information document (SID). Response window: 30 days.
Step 3 — AMFI (Association of Mutual Funds in India)
If the AMC does not resolve within 30 days, file with AMFI's Grievance Redressal Cell at investorhelpline@amfiindia.com. AMFI acts as the first industry-level escalation. Response window: 30 days.
Step 4 — SEBI SCORES
If AMFI does not resolve or you are still unsatisfied, file on SEBI's online complaint portal SCORES at scores.sebi.gov.in. SCORES is the regulator's official grievance-handling system, is time-bound, and the resolution is binding on the industry participant. Response window: 30 days from SEBI's review.
Step 5 — Online Dispute Resolution (ODR) — added in 2024
SEBI launched the Securities Market Approach for Resolution through ODR (SMART ODR) portal in August 2023. If SCORES escalation does not resolve the matter, you can initiate online dispute resolution via this portal. Decisions under SMART ODR are legally enforceable.
What to include at every step: your PAN, folio number, the exact transaction date/amount, copies of any prior correspondence, and a clearly stated desired outcome. Most grievances fail to be resolved quickly not because the industry is hostile but because the initial complaint lacks enough detail to action.